Welcome to Chikeware! Please view our shipping prices here.
Return Policy
Returns
If you are not happy with your order and want to return it, email mattilamb@chikeware.com. Don't send anything back until we provide you with instructions, which may include an RMA (return merchandise authorization) number. If provided, this RMA information must appear on the outside package, or your refund amount may be affected. You must send the return back to the address provided, which isn't always the return address on the package you received. Your refund amount may be affected if you do not send the return back to the provided address.
To be eligible for a return, your item must be unused and in the same condition that you received it. The return must be in the original packaging with all original marketing materials.
Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately it's too late to offer you a refund or exchange. In addition, if you tell us you'd like to return an item within 30 days of receiving your order, you must also ship the item back within that 30-day window.
Exchanges
We treat exchanges like returns (see above). Once we receive the item you wish to return, we will issue a refund. But you are free to order the new item at any time. Our policy lasts for 30 days.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit for the cost of the product returned will automatically be applied to your credit card or original method of payment, within a reasonable amount of days. Your credit card company controls how long the process takes. Please note, we do not refund shipping costs.
Returning stuff from a discounted bundle
If you order product in a discounted bundle, like multi-plate dinner sets, Tea Time, etc., and then decide to return a portion of that bundle, you no longer qualify for the discount. So, when we calculate your refund, the total refund will be reduced to make up for the discount you received. That’s fair.
Returning a gift
Returning a gift follows the same rules as a refund. Our policy lasts for 30 days. You must have the order number or the email address of the person who purchased the gift for, so we can match up your return with the original order. You will be responsible for the cost of shipping the item back to us. Before you send any item back to us, contact us at chikeware@gmail.com, to receive an RMA (return merchandise authorization) which must appear on the outside packaging. You must include the RMA on the outer packaging of your return, or your refunded amount may be affected. Don't just send us a package without an RMA.
Gift cards
Digital and physical gift cards are non-refundable.
Replacements
We only replace items if they are defective during shipping and usage, within 60 days from when you received your order. Email chikeware@gmail.com with a photo of the defect.
Depending on where you live, the time it may take for your replacement product to reach you may vary. Be patient.
Shipping of your return
To return your product, you should contact mattilamb@chikeware.com and an RMA (return merchandise authorization) number will be issued to you. Instructions on where to ship your return will be provided.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance to protect your refund in case your item gets lost or damaged on its way back to us.